We are seeking a proficient **Senior Application Support Engineer** to join our team.
RESPONSIBILITIES
- Execute remote troubleshooting and replicate customer scenarios to identify problems
- Guide customers through the steps needed to resolve their issues
- Retain full responsibility for client issues from start to finish
- Refine existing procedures by developing and documenting best practices
- Record all events and interactions in case logs
- Organize and prioritize workload effectively to adhere to deadlines
- Track and aid in the resolution of all unresolved incidents
- Initiate and record bugs for exploration by the software engineering team
- Propel case resolution and engage with other teams when required
- Ongoing development of technical expertise related to the product
- Uphold compliance with security protocols, procedures, and best practices
**REQUIREMENTS**:
- Minimum of 3 years of experience in IT Operations Support
- Profici...