Key accountabilities
• Ensure effective execution of this roadmap in coordination with internal and external stakeholders and take direct operational ownership for its implementation
• In line with the Voice of the Customer, set-up transversal tools and processes across Corporate Services products, to build an efficient customer success framework enabling best-in-class customer onboarding, support and feedback
• Set relevant KPIs, objectives and reporting across all products to drive customer excellence behaviour and ensure maximum customer satisfaction and retention
• Enhance customer experience: learn from local successes and generalise when applicable to other markets - travel required
• Lead ad-hoc projects to optimise progressively each step of the client journey
• Work together with the Sales, Marketing, Operations and Technical teams to innovate and generate up and cross selling opportunities amongst the existing portfolio of clients.
• The key accountabi...