Elevate mainframe system performance as a Senior Infrastructure Support Analyst on RBC's IT team. Your support ensures system reliability and availability for key applications across 24/7 environments.

In this pivotal role, you will be responsible for monitoring, incident management, and executing service requests for RBC’s mainframe systems. Your expertise in IBM mainframe servers will facilitate effective collaboration with teams, addressing critical operational challenges on a rotating shift schedule.

Key Responsibilities: • Provide 24/7 support for mainframe environments • Monitor systems using technologies such as ServiceNow, MOOGSOFT, and TEPS • Troubleshoot and resolve incidents efficiently • Collaborate with service providers and cross-departmental teams • Document problems and develop automation opportunities

Requirements: • Operational experience with IBM mainframe servers • Background in incident resolution and change management • Strong written an...