Take charge of complex client situations at AI Acquisition as a Senior Client Operations Advisor, operating fully remote. Your expertise will drive outcomes and resolve high-risk accounts effectively.
In this pivotal role, you will own escalated client accounts and apply structured thinking to diagnose issues and implement solutions. With a focus on retention and commercial recovery, your position requires leadership in high-stakes conversations and the ability to develop targeted recovery plans. Emphasizing accountability, your contribution will have direct impacts on client satisfaction and business success.
Key Responsibilities:
• Manage complex, escalated client situations and resolve issues
• Lead high-level conversations with C-suite clients
• Monitor and intervene in engagement health signals proactively
• Document case outcomes and identify operational patterns
• Develop frameworks for improved client retention and support
Requirements:
• 5+ years in ...