Elevate the digital landscape as a Senior Digital Platforms Advisor at iA Auto and Home Insurance. Drive improvement initiatives and enhance customer satisfaction through data-driven strategies.
This pivotal role allows you to work closely with stakeholders to define key business needs and analyze customer insights. With a focus on continuous optimization, you’ll lead initiatives to improve digital platforms, ensuring they align with customer expectations and business objectives. This environment encourages collaboration and innovation for a superior customer experience.
Key Responsibilities:
• Analyze customer feedback to identify optimization areas
• Represent the digital experience vision to internal teams
• Coordinate with business analysts on requirements analysis
• Propose user testing and A/B testing initiatives
• Keep abreast of digital market trends for evolution opportunities
Requirements:
• Bachelor's in a relevant field like marketing or business<...