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Position Details
Job Description
- Maintaining a high level of professionalism in all aspects of job performance.
- Ensuring guests are warmly welcomed, recognized upon arrival, and provided with appropriate assistance.
- Ensuring adherence to Fairmont standards, procedures, and practices (LQA, Forbes, etc.) by delivering high-quality colleague training, monitoring performance, and offering ongoing coaching.
- Taking ownership of creating personal connections between colleagues and guests, fostering emotional luxury.
- Addressing guest concerns promptly, logging them, and notifying the appropriate departments for timely resolution.
- Reviewing upcoming arrivals and departures, including valet, tour groups, FIT guests, and more, to ensure seamless operations.
- Supporting labor productivity goals by adjusting staffing levels to meet business demands, and assisting with the preparation of the weekly schedule and biweekly payroll.
- Enforcing polici...