Position: SAP L1/L2 Support Engineer

Employment Type: Full-time

Job Summary

We are looking for a SAP L1/L2 Support Engineer to provide first-line technical support for SAP systems. This role focuses on system monitoring, incident handling, and user support to ensure system stability and business continuity.

Key Responsibilities

• Handle L1/L2 support tickets for SAP systems (e.g., SD, MM, FICO modules), including incident triage and resolution
• Monitor system performance, logs, and alerts to proactively identify potential issues
• Escalate complex issues to L3 support teams and track resolution progress
• Provide daily support to end-users, including issue resolution and basic guidance/training
• Collaborate with technical teams and business stakeholders to ensure timely issue resolution