SAP Security & GRC

• 10+ years of SAP Security & GRC Experience.
• Provide end‑user support, manage major incident calls, document issues and solutions, and complete root cause analysis (RCA) reports.
• Willingness to receive, make, and participate in calls with client resources worldwide, provide weekend support, and assist during maintenance windows and project go‑live activities.
• Ability to provide operational support during Eastern Time Zone business hours.
• Adherence to established change management processes, collaborating effectively with other internal and external service providers.
• Hands‑on knowledge of SAP Solution Manager, including alert configuration and Charm processes.
• Provide on‑call support, monitor service tickets and incidents, respond within defined SLAs, and manage email and messaging communications.
• Proactively evaluate upcoming projects to identify capacity thresholds and potent...