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Position Details
As a support consultant, you are the first point of contact for our customers on all SAP sales topics
You implement corrections in your specialist area in collaboration with our basic consultants. Your diverse area of responsibility includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking them and providing feedback to the customer using the group's own ticket system. You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance. Your area of activity also includes developing solutions together with our customers for business-critical processes. As part of a spot consultation, you will provide our customers with holistic support via telephone and electronic support media and recommend suitable options for improvement, including: in the field of soft...