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Monitor ServiceNow queues for SAP PP/PI and MM incidents, requests, and problems.
Perform ticket triage, impact analysis, root cause analysis, and functional troubleshooting.
Work directly with manufacturing, planning, procurement, and supply chain users to understand issues and validate fixes.
Perform approved SAP configuration changes for break/fix issues and minor enhancements.
Coordinate with ABAP, integration, master data, and cross-functional teams where needed.
Support test evidence capture, deployment, hypercare, documentation, and continuous improvement activities.