Overview

Salesforce Solution Architect, Service Cloud

NeuraFlash, part of Accenture, is redefining the future of business through AI and technologies like Agentforce, Salesforce Einstein, and Service Cloud. We deliver intelligent solutions that integrate Salesforce, AI, and automation to improve workflows and customer experiences. We have been recognized as a leading partner for Agentforce and continue to drive innovative Salesforce solutions for our clients.

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configure Salesforce Service Cloud solutions.
• Develop technical requirements and specifications for customers and the technical delivery team.
• Drive best practice UX design into every aspect of solution delivery.
• Man...