Transform client interactions as a Salesforce Service Cloud Developer. This role leverages Amazon Connect and focuses on enhancing Service Cloud Voice applications.

Your core responsibility will be handling applications using Salesforce Service Cloud Voice, ensuring a seamless integration with AWS. You will perform essential BAU activities, including version upgrades and production support, while implementing omni-channel features to improve user experience. Your analytical skills will be vital in assessing the impact of Salesforce releases.

Key Responsibilities: • Manage applications within Salesforce Service Cloud Voice • Focus on AWS Integrations and omni-channel features • Analyze the impact of Salesforce updates on services • Conduct deployments in lower environments • Provide L3 support for incidents in production

Requirements: • Experience with Salesforce Service Cloud Voice • Proficiency in Amazon Connect and AWS tools • Experience with version upgrad...