Drive production support excellence as a Salesforce Production Support Lead in Mississauga, ON. This hands-on role involves troubleshooting, incident management, and ensuring production stability for enterprise applications.
This position is for a Senior Consultant or Manager level candidate who will handle L2/L3 support for Salesforce applications, including Sales Cloud and Service Cloud. You will utilize your problem-solving skills to monitor system health, perform root cause analysis, and coordinate with various teams to resolve issues and enhance system performance.
Key Responsibilities:
• Provide L2/L3 support for Salesforce platforms and integrations
• Troubleshoot production incidents per defined SLAs
• Monitor batch jobs, data loads, and scheduled processes
• Conduct root cause analysis for recurring issues
• Prepare operational documentation and support runbooks
Requirements:
• Strong experience in L2/L3 Salesforce Production Support
• Familiarity...