Job Title: Salesforce Production Support Lead

Location: Mississauga, ON (onsite)

Duration: 6-12 months

Job Description

We are seeking an experienced Salesforce Production Support Lead (Senior Consultant / Manager level) to provide L2/L3 production support for enterprise Salesforce applications. The role requires strong hands-on troubleshooting skills, stakeholder coordination, and ownership of production stability, including incident management, root cause analysis, and release support.

Key Responsibilities

• Provide L2/L3 production support for Salesforce applications including Sales Cloud, Service Cloud, Experience Cloud, and custom integrations
• Handle production incidents, service requests, and defects in line with defined SLAs
• Monitor system health, batch jobs, integrations, data loads, and scheduled processes
• Perform root cause analysis (RCA) for recurring issues and implement permanent p...