Key Responsibilities

Assess and analyze business strategy, requirements, current state environment, and technology choices to evaluate solution alternatives that meet business sponsor needs in the simplest possible way, leveraging CRM product features and factoring impact across LoBs using CRM and FSC org structure.

Build a strong understanding of business domain functionality and technology options to identify requirements “trade-offs” to meet business objectives and technology evolution.

Act as a Salesforce SME to other teams to ensure knowledge is propagated across the organization (upskill staff, training, etc.).

Ensure both functional and non-functional considerations (resiliency, scalability, security, etc.) are factored in, supporting pragmatic solutions and long-term strategy realization.