Reporting directly to the Customer Service Manager. The Sales/Customer Support Specialist will help the administration in building and maintaining a strong relationship with their clients and prospective clients in all lines of business. He/She will also handle administrative duties such as managing customer accounts, providing high-quality customer service, facilitating troubleshooting and managing sales leads in all lines of business.

MAIN DUTIES & RESPONSIBILITIES: 
Provides customer service and troubleshooting assistance on behalf of the sales team. 
Answers prospect inquiries to ensure satisfaction. 
Manages customer accounts in an organized manner. 
Manages the onboarding of new customers. 
Liaise with all departments to ensure the smooth onboarding process. 
Provides support to Onboarding and At-Risk accounts as determined by the sales team. 
Supporting the sales team in pricing, preparing quotations and estimates for contract n...