San Fernando, PH

POSITION OVERVIEW

MCI is a tech‑enabled business services company providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. MCI operates both on‑site and remote contact centers, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

KEY RESPONSIBILITIES

• Make outbound and receive inbound calls in a professional and courteous manner.
• Educate customers on products and services, identifying upsell opportunities.
• Understand customer needs and recommend tailored solutions.
• Use internal systems to manage accounts and process transactions accurately.
• Research and resolve customer issues, coordinating with other departments as needed.
• Accurately document customer interactions ...