Under the general direction of the Customer Service Executive, you will act as the main point of contact in all matters relating Appolonia Connect - Telecom client concerns and needs.

·       Serve as the lead point of contact for all Telecom customer account management matters

•       Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

•       Take ownership of customer issues and follow problems through to resolution in accordance with the customer service charter.

•       Continuously improve customer service experience, create engaged customers and facilitate organic growth for the Telecom customer base over time.

•       Liaise with the technical team to undertake new connections and re-connections to Appolonia Connect Telecom fibre

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