Sales & Service

Contribution to turnover of store through selling. 

Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.

Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout. 

Develop your knowledge of the after-sales support processes. 

Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge. 

Client

Ensure strong customer communication during selling ceremony and in after sales. 

Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations. 

Accurate CRM capture and recording of client data.

Standards

Active participation in store communications such as daily team ...