Russian-Speaking Customer Support Specialist (Digital Advertising) – Lisbon, Portugal

Introduction A leading global customer experience provider is recruiting Russian-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support small and medium-sized businesses (SMBs) in managing and optimizing their digital advertising campaigns on a global platform, working in a fast-paced, international tech environment.

Your Role * SMB Support: Assist business clients via chat, email, and phone with pre- and post-sales inquiries.

• Campaign Troubleshooting: Resolve issues related to advertising tools, account functionality, and platform features.
• Performance Optimization: Guide customers on how to use digital tools effectively to improve their ad performance.
• Trend Identification: