About the job RQ08184 - Specialized IT Consultant

Description

Responsibilities

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
• Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
• Identify application defects and assist in complex trouble shooting and root cause analysis
• Follow all established Service Management process and identify opportunities for improvement

Qualifications

• 2+ years of experience wo...