About the role 

We’re looking for a hands-on Last-Mile Routing Manager who thrives on turning complex delivery flows into smooth, efficient operations. In this role, you’ll take ownership of route planning and optimisation for our Box & Home services, making sure our deliveries are on time, efficient, and ready to handle peaks and seasonal changes.

You’ll lead and develop a team of five full-time and three part-time routing specialists, working closely with our Courier Engagement and Operations teams to ensure capacity, quality, and efficiency are always at their best. You’ll also work closely with stakeholders across the business to challenge, improve, and evolve our processes – so confidence, persistence, and great relationship-building skills are key.

Some of the things you will do