Overview

The Roofing Service Manager is responsible for coordinating service work, including call in-take, job tracking, scheduling assistance and customer service. They will assist the Service Operations Manager manage a team of roofing technicians, ensuring that customer requirements are met promptly and efficiently. The ideal candidate should have a strong background in administration, excellent organizational and be a self-starter, with the ability to effectively communicate with both internal teams and external clients/contractors.

Responsibilities

• Assist service operations manager and work as part of a team, ensuring smooth operations.
• Monitor service requests, ensuring such requests are responded to, and tracked from intake to completion.
• Coordinate with customers to understand their roofing needs and provide exemplary customer service, including prompt updates.
• Create work orders and quote orders ensuring client req...