Track and manage suspended accounts and perform daily client outreach to resolve declined payments via phone calls, text, emails, and physical mail when necessary.

Perform day-to-day recovery transactions including verifying, classifying, computing, posting, and recording accounts receivable data.

Prepare and send out the following: delinquency notices, bank responses to client-disputed payments, and send default accounts to a third-party collection agency. 

Verify discrepancies and resolve client billing issues.

Manage written communication between clients and internal teams regarding client account issues and documenting notes. 

Collaborate with internal teams to educate them on Billing Best Practices to develop and enhance client success. 

Respond to inbound and outbound calls from internal teams and external clients regarding delinquent ac...