Job Overview

CHEP is a global provider of share‑and‑reuse logistics solutions. The Retail Account Manager Lead will spearhead account management activities across Region 2, driving asset recovery, supply chain efficiency and customer satisfaction.

Key Responsibilities

• Lead, coach and mentor a team of Retail Account Managers, fostering a high‑performance culture.
• Maintain succession plans for key roles and manage performance outcomes.
• Develop and execute strategic plans aligned with CHEP’s business goals.
• Build and maintain strong strategic partnerships with key retail accounts.
• Track critical KPIs (asset productivity, pallet recovery, cycle time) and ensure targets are met.
• Collaborate with finance, legal, supply chain and customer service to align and execute initiatives.
• Drive adoption of new technologies and innovative tools that improve performance.
• Build trust‑based relationships acr...