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The Residences Manager is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.
Key Responsibilities:
Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.
Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention.
Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.
Supervise, ...