Memorable stays and seamless planning are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate **Reservations Agent** to be the first point of contact for our guests, ensuring their booking journey is effortless, personalized, and accurate. Sound familiar?

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

+ **Being a trusted contact** for our guests, handling reservation inquiries via phone, email, and online channels with a warm and professional manner.
+ **Keeping up to date** with all our room types, hotel facilities, promotions, and seasonal packages to maximize sales and give accurate information.
+ **Logging and managing bookings** in our Property Management System (PMS), maintaining precise guest profiles, and ensuring special requests are documented.
+ **Administering inventory updates** and coordinating closely with the Front ...