YOUR DAY TO DAY
• Manage accommodation enquiries, quotations, and reservations for FIT, group, wholesale, and
travel agent bookings.
• Convert enquiries into confirmed bookings through effective selling, upselling, and cross-selling
techniques to maximise revenue opportunities.
• Provide accurate information regarding room availability, rates, packages, hotel facilities,
promotions, and hotel services.
• Process new bookings, amendments, cancellations, no-shows, deposits, and payment requirements
across all communication channels including phone, email, and online platforms.
• Follow up outstanding payments, methods of payment, billing instructions, and Advance Purchase
reservation requirements in accordance with hotel policies and procedures.
• Maintain accurate guest profiles, reservation records, and booking details within Opera PMS,
Holidex, Concerto, Loyalty Connect, and other relevant hotel systems.
• Review daily arrivals to ensure reservat...