Employment Type: Permanent Full Time (CLT) - 42h/week

Hours: North American business hours across all time zones, including Daylight Saving Time (EST/EDT, CST/CDT, MST/MDT, PST/PDT). North American statutory holiday schedule will be followed.

People with disabilities are welcome at Cyncly!

Role Overview:

Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement.

Key Responsibilities:

• Achieve and exceed monthly/annual renewal targets
• Engage customers pre- and post-renewal to secure retention
• Identify upsell/cross-sell opportunities for Sales
• Maintain accurate CRM records
• Collaborate across teams to improve customer satisfaction and share feedback

Qualifications:

• 1+ years...