• Handle inbound and outbound customer calls in a professional and courteous manner

• Provide information about our products and services to potential and existing customers

• Upsell and cross-sell our services to customers to generate sales leads

• Meet or exceed sales targets on a consistent basis

• Document customer interactions and record details of inquiries, complaints, or comments

• Identify and escalate priority issues to the appropriate person or department

• Follow up with users/learners to ensure their issues have been resolved to their satisfaction

• Perform other duties as assigned by management

Qualifications