Elevate your career with BDO as a Remote ServiceNow Functional Consultant across Canada. Focus on transforming service management processes with your expertise in ITSM and CSM implementations.
BDO is seeking a ServiceNow Functional Consultant to join its innovative team. This role emphasizes designing and optimizing service management processes for internal teams and clients. You'll collaborate with various stakeholders to ensure solutions are scalable and drive impactful transformation in client environments.
Key Responsibilities:
• Lead workshops for ITSM and CSM process discovery
• Redesign workflows from SysAid to ServiceNow
• Define service models, SLAs, and catalog structures
• Act as liaison with stakeholders for functional specs
• Support UAT planning and documentation efforts
Requirements:
• 5+ years in IT service management or operations
• Experience with ServiceNow ITSM/CSM implementations
• Strong understanding of ITIL principles
• Proven...