Drive sustainable improvements as a Remote Senior QA Analyst for Samsara, focusing on deal support quality metrics and analysis to achieve operational excellence.

Samsara is looking for a Remote Senior QA Analyst to enhance its quality assurance initiatives within the Deal Support team. Your role will include auditing processes and providing feedback to heighten accuracy and efficiency across the deal lifecycle. Candidates must possess strong analytical skills and a knack for uncovering insights from data.

Key Responsibilities: • Observe and audit deal interactions across internal systems • Utilize feedback structures to ensure service quality • Analyze metrics using Microsoft Excel and similar tools • Enhance the Deal Support Quality Program through targeted audits • Collaborate with internal partners to achieve quality standards

Requirements: • 3-5 years in QA, process improvement, or operations • Experience with quality assurance tools and methodologies • ...