Job Description

We are looking for a reliable and professional Remote Operator located in Colombia to join our team and support a U.S.-based medical practice. This role involves direct communication with patients and administrative coordination while working New York business hours. The ideal candidate is confident speaking on the phone in English, detail-oriented, and able to work independently in a remote environment.

Responsibilities

• Answer incoming phone calls from patients in a professional and courteous manner.
• Assist patients with scheduling, rescheduling, or canceling appointments.
• Provide general information to patients regarding services.
• Make outbound calls to remind patients of upcoming appointments.
• Contact insurance companies to verify coverage and benefits for medical equipment.
• Accurately record and update patient information in internal systems.
• Follow communication scripts and guideline...