About Air1st HVACAir1st HVAC is a U.S.-based residential and light‐commercial heating and cooling company focused on fast response, clear communication, and dependable service.We're growing and leveling up our customer experience—this role is a big part of it.Role OverviewYou'll be the first voice our customers hear and the dispatcher for our technicians.Half of your day is inbound (answering calls, booking jobs, dispatching techs, keeping routes tight); the other half is outbound sales (calling fresh web leads, texting/emailing estimates, and booking free inspections/service calls).
If you love juggling moving parts, talking to people, and turning inquiries into scheduled jobs—this is for you.ResponsibilitiesInbound: Answer inbound calls and chats with empathy and urgency; identify needs and book appointments.Dispatch: Dispatch and re‐dispatch technicians based on skill, location, and route efficiency; minimize drive time and gaps.Job Progress: Monitor job progress in real time...