Enhance veterinary care with Digitail as a Remote Customer Support Specialist. Utilize your love for animals and tech skills to provide exceptional service to North American clients.
In this remote role at Digitail, you will be essential in supporting customers through various communication channels. Address inquiries, resolve clinic operation issues, and create valuable knowledge base content. Collaborate with teams to enhance user experience and internal processes while working in an agile environment.
Key Responsibilities:
• Address customer inquiries via phone, email, and chat
• Investigate and resolve issues related to clinic operations
• Create and maintain knowledge base articles for user support
• Build strong relationships to foster customer loyalty
• Document and relay customer feedback for internal improvements
Requirements:
• Proficient with customer support software like Intercom
• Experience in fast-paced remote support roles
• Passion for...