Lead client satisfaction in your role as a Remote Customer Success Manager at SOCi. Ensure clients derive continuous value from our advanced marketing solutions.
With over 5 years of experience in customer success, you will focus on building exceptional client relationships and understanding their goals. Your role involves collaborating closely with multiple teams to enhance the client experience while providing knowledgeable insights into SOCi's offerings. Regular check-ins and addressing customers’ needs will be vital for retention and success.
Key Responsibilities:
• Act as primary contact for strategic clients
• Monitor client usage for insights and improvements
• Plan and execute regular satisfaction meetings
• Collaborate with cross-functional teams for effectiveness
• Prepare reports showcasing client progress
Requirements:
• Five or more years in a related customer success role
• Proven track record in tech/SaaS environment
• Strong communicatio...