Take on a vital role as a Bilingual Claim Manager with Empire Life, focusing on impactful disability claims. This remote or hybrid position will leverage your expertise in French and English to deliver excellence in customer service.
As a Bilingual Claim Manager, you will identify and assess eligibility for claims while maintaining high service standards. With over two years of experience required, you will manage ongoing claims, conduct interviews, and ensure proactive communication with claimants. This role emphasizes collaboration to resolve claims effectively and improve return-to-work outcomes.
Key Responsibilities:
• Investigate and evaluate claim eligibility based on multiple factors
• Manage claims duration using established best practices
• Conduct telephone interviews with claimants and employers
• Communicate timely updates regarding claim statuses
• Implement comprehensive case management plans for safe returns to work
Requirements:
• Bilingual in...