Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist with product-related questions, order concerns, and technical support issues.
• Escalate complex issues to the relevant team when necessary.
• Ensure customer satisfaction by delivering accurate solutions and personalized assistance.
• Accurately document customer interactions and resolutions in the CRM system.

Requirements

• Fluent in French (C2 level) with strong communication skills in English (minimum B2 level).
• Excellent problem-solving abilities and attention to detail.
• Flexibility to work on a rotational shift schedule, including weekends and public holidays.
• No prior experience required – ideal for entry-level candidates!
• Must be available to work on-site in Lisbon.

What We O...