Elevate guest experiences at Fairmont Waterfront as a Relief Guest Relations Manager. Provide outstanding service while overseeing front desk operations in a vibrant hotel environment.
This role combines responsibilities as both a Front Desk Agent and a Guest Relations Manager. You will lead a team, ensuring adherence to service standards while tackling guest concerns promptly and utilizing feedback to enhance experiences. Engage warmly with guests, promote hotel amenities, and manage reservations effectively.
Key Responsibilities:
• Supervise Front Office departments and uphold service standards
• Address guest concerns with timely communication
• Promote hotel services and loyalty programs effectively
• Maximize room revenue through inventory management
• Coach and mentor team members for success
Requirements:
• Passionate about providing exceptional guest service
• Minimum 2 years of proven leadership experience
• Hospitality Management degree or dip...