Job Description Monitor compliance to national and international quality standards and related regulations. Participate in quality related activities such as audit, qualification program, claims etc. Any other ad-hoc duties as assigned by the Management/Manager from time to time. Act as a representative for operations to Internal and External Stakeholders Manage stakeholder expectations and ensure timely completion of project deadlines. Create and write Standard Operations Procedures Create Process flowcharts. Conduct Internal and External Training with operational staff. Coordinate with IT team for enhancement systems integration Manage testing for IT projects. Support on daily operational issues. Maintain SOP internally at a regional level. Supporting Daily/Weekly/Monthly/KPI reports for customer. Attend to customer request on timely matter. Act as a Control Tower for communication between internal and external customer. Aligning processes with internal and external o...