Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D, theRegional IS Operations Leader Americas will oversee the IS operation service delivery for his region and communicate regularly in relevant regional instances, especially to deploy Group IS/IT policies, standards, and procedure level to R&D stakeholders.

He/she will act as the ISR&D operationsrepresentativefor his region in IS operation R&Dcommittees. For local applications support, he/she will ensure smooth coordination between Global IS Product Operations, Central ServicesTeams, and AMER regional teams to maintain business continuity, identify risks, bottlenecks, and improvement opportunities in operational processes of his region.

Main activities

Preventive maintenance/ Continuousimprovement

• Analyse user survey for his region, identify improvement act...