Become a vital part of REAL's team as a Ticket Operations Lead, enhancing guest interactions and event safety. Focus on ticket sales, customer service, and operational excellence in a dynamic setting.
This role is ideal for an individual passionate about delivering remarkable guest experiences. Your responsibilities will include managing ticket sales, assisting patrons, and maintaining safety protocols. Working collaboratively with vendors and security teams, you will ensure smooth operations during events at our venues.
Key Responsibilities:
• Manage ticket purchasing processes via technology
• Validate and scan entry tickets for guests
• Offer exceptional service and support during events
• Keep Box Office areas clean and organized
• Report and address safety incidents as needed
Requirements:
• High school diploma or GED required
• 2+ years in ticket operations or customer service
• Proficiency with ticketing software systems
• Experience in cash h...