Overview:Ensure timely delivery of reports and analysis required by customers, as well as oversee WWS's quality department to ensure compliance with established standards.
Job DescriptionResolution of quality-related problems.Manage the WOW system.Generate quality alerts in the event of any incident.Attend weekly and monthly meetings with clients.Make weekly report to present to the client.Follow-up to audit findings.Damage monitoring.Monthly report for damage collection (when applicable).Provision for damages (where applicable).Settlement of damages with customer and carriers.Preparation and performance of audits.Support all areas.KPI managementCoordinate the documentation and follow-up of non-conformities and corrective/preventive actions.Communicate the results of quality inspections to the supervisor and prop...