Quality Assurance Specialist - Percepta
MX-DF-Mexico DF
**Description**:
The Quality Specialist is responsible for monitoring and evaluating.
This includes monitoring interactions with customers, coaching (if applicable for program), and tracking the measurable delivery of quality service and care to ensure client and program standards are maintained or exceeded.
Also, supporting Academy Bay, meeting attendance (as needed), meeting/exceeding the monthly expectation for operations support and special assignments as assigned, while also maintaining an expected level of calibration with regards to production.
**Responsibilities**
- Promote teamwork and help develop a program culture within the department and throughout the program that is founded upon exceptional customer service
- Actively work towards QA Department goals and implementation of processes
- Participate in calibration sessions and meetings with Training and Operations
- Prepare per...