Project Manager – Service Transition / BPO

Bank of Ireland is seeking an experienced Project Manager to lead the transition of outsourced services between service providers and/or back in-house as part of a large-scale BPO vendor programme.

Key Responsibilities:

Manage end-to-end delivery of service transition projects across planning, execution, governance, and close-out

Develop detailed project plans, timelines, budgets, and resource allocation

Engage with key stakeholders across Business, Procurement, Legal, IT, and external vendors

Drive operating model enhancements and ensure smooth ongoing service management

Manage risks, compliance, service continuity, and regulatory requirements

Oversee knowledge transfer, training, process documentation, and onboarding

Coordinate system changes, process improvements, and technology integration

Monitor KPIs, quality assurance, and post-implementation reviews

R...