Drive exceptional project outcomes with Paul Davis as a Project Management Lead. Your expertise in coaching and escalation management will be essential to our success.
In this leadership role, you will coach Project Managers and facilitate operational consistency through structured meetings while managing escalated customer concerns effectively. Your involvement will enhance project delivery and gross margins across operations. The ideal candidate will excel in the restoration industry, navigating challenges to maintain high customer satisfaction.
Key Responsibilities:
• Provide coaching and mentorship to Project Managers
• Act as the primary escalation point for customer issues
• Lead weekly milestone meetings to assess project progress
• Monitor service delivery standards across projects
• Communicate risks and suggest improvements to management
Requirements:
• Proven experience in team leadership and achieving results
• Background in the restoration ind...