The AbeBooks Customer Operations and Success (COS) team drives complex, cross-organizational programs spanning Customer Support and Trust (CST) Operations, Risk and Compliance programs, launch readiness for customer-impacting events, and content development and strategy. The team is seeking a detail-oriented and organized Program Manager to drive launch readiness for product and feature releases across our global marketplace, partnering with Product Managers and Tech teams to understand new features and customer experiences, then developing and executing communication and readiness strategies that span internal content for CST teams (SOPs, FAQs, training materials) and external customer-facing content to drive awareness, adoption, and migration campaigns.

As a highly organized self-starter, you will own end-to-end management of launch readiness initiatives: building and maintaining project plans, facilitating cross-functional alignment, developing and publishing content across...