Shape the future of customer experience at TELUS Digital as a Program Manager for CCaaS solutions. Engage in a hybrid work model while managing complex projects.
In your role as Program Manager, Delivery - CCaaS, you will work closely with internal teams to deliver transformative customer solutions. Your expertise in program management and contact center technologies will ensure effective stakeholder collaboration and timely project delivery. This role involves empowering cross-functional teams to meet critical business needs.
Key Responsibilities:
• Oversee end-to-end delivery of contact center technology programs
• Manage integrated project plans and risk assessments
• Lead communication strategies for diverse stakeholders
• Govern Agile delivery methodologies for CCaaS
• Track project budgets and resource management
Requirements:
• 7+ years in relevant software development roles
• Experience with Genesys and similar solutions
• Proven ability to mana...