Oversee the operations of the Spark Community as a Senior Analyst. Enhance member experience, manage recruitment efforts, and ensure community health in a bilingual setting for insightful market research.
This role involves critical management of day-to-day operations and fostering a positive member experience. You will lead recruitment strategies pre- and post-launch, addressing member support challenges while managing rewards. Bilingual proficiency in English and French is crucial for this impactful position.
Key Responsibilities:
• Manage community recruitment and engagement initiatives
• Monitor member feedback and participation metrics
• Facilitate efficient member issue resolution
• Track incentives, ensuring timely reward redemption
• Maintain accurate member data and governance
Requirements:
• 3+ years in relevant community operations
• Required university degree
• Must be Bilingual in English and French
• Strong communication and moderation ...