Elevate operational performance as BlueCat's Professional Services Operations Manager. Drive efficiency, profitability, and delivery excellence while ensuring scalable service operations.
In this pivotal role with over eight years of experience required, you will lead resource forecasting and capacity planning in alignment with customer demand. Your main focus will be optimizing operational processes, enhancing utilization, and managing the services pipeline. You will also develop performance reporting tools and maintain accurate systems that support decision-making and revenue integrity.
Key Responsibilities:
• Lead services forecasting and resource supply alignment
• Optimize resource utilization and profitability margins
• Own and refine operational processes for service delivery
• Manage services pipeline visibility and backlog efficiently
• Develop performance reporting via dashboards and KPIs
Requirements:
• 8+ years in Professional Services or Operatio...